Exchange and return
Return and exchange terms
Return and exchange of goods is possible within 14 days after receipt of the goods by the buyer.
Return conditions for goods of proper quality.
The return and exchange of goods of proper quality is carried out within 14 days from the date of order confirmation at the buyer's expense, in accordance with the Law "On Consumer Protection".
If the product is of proper quality, the Client may return the product by informing the contact number (097) 290 3697 about the return due to non-compliance with expectations.
The returned goods must be of proper quality, namely:
- absence of traces of use by the consumer: scratches, chips, abrasions, stains, etc.;
- protected and undamaged product packaging;
- all labels and factory markings are preserved;
- preserved consumer qualities of the product;
- complete set;
- there are no mechanical damages;
- no traces of use.
The return is made by the Nova Poshta delivery service at the transport company's rates at the buyer's expense.
New mail: Kharkiv, Branch No. 46. Recipient Ashanin Dmytro Maksymovych +380972903697
Refunds are made by agreement between the Client and the Seller in three ways:
- transfer of funds to a bank card after receipt and verification of the shipment within 24 hours from the moment of receipt of the returned goods;
- refund via cash on delivery "Nova Poshta",
Return conditions for goods of inadequate quality.
In the event that the Client receives and discovers that the goods are of inadequate quality due to non-compliance with expectations, the Client may return the goods by informing the contact number +380972903697 about the desire to replace or return the goods.
To resolve the issue individually:
- If defects in the product are found that cannot be repaired, the Customer may request a replacement of the product or a refund.
Notification of receipt of goods of inadequate quality must be made within the first 24 hours after receipt of the goods by the Client via the Viber, Telegram messenger at the phone number specified on the website.
Refunds are made by transferring funds to a bank card after receipt and inspection of the shipment within 7 days from the date of receipt of the returned goods.
Replacement of goods of inadequate quality takes place within the first 24 hours after receiving the returned goods.